Real-Time Workforce Analyst

Location: Remote (Applicants must reside in the Philippines)
Work Setup: Full-Time | Monday to Friday, 8:00 AM – 5:00 PM Pacific Time
(Includes a 1-hour unpaid lunch break. During U.S. Daylight Saving Time, hours are 11:00 PM – 8:00 AM in the Philippines. Outside DST, they shift to 10:00 PM – 7:00 AM.)

About CoreBridge Solutions

CoreBridge Solutions is a leading provider of business services to U.S.-based companies, operating remotely from the Philippines. We specialize in a variety of industries, including legal, financial, medical, and marketing—helping our clients increase efficiency and achieve outstanding results through strategic offshore talent.

We’re seeking skilled professionals to join our growing team and contribute to our continued success across high-performance, client-facing roles.

Job Overview

We’re hiring a Real-Time Workforce Analyst to support one of our U.S.-based law firm clients, ensuring productivity and accountability. This role involves gathering and interpreting data from tools like ActivTrak; cross-checking time card data from payroll systems; and reviewing softphone usage (e.g., Zoom, RingCentral) to generate actionable insights for management.

The ideal candidate will focus on tracking daily performance, creating detailed reports, and analyzing team and individual efficiency to support decision-making. They must be comfortable working with U.S.-based teams and foreign clients, have strong analytical skills, and be highly organized.

Key Responsibilities:

1. Real-Time Monitoring:
   • Monitor employee activity using ActivTrak and other productivity tools.
   • Monitor softphone usage (e.g., Zoom, RingCentral) to assess call activity and efficiency.
   • Cross-reference time card data with monitored activity to validate accuracy and identify discrepancies.
2. Performance Metrics:
   • Measure KPIs such as call response times, service levels, and adherence to schedules.
   • Analyze productivity and efficiency at team or individual levels to identify trends and recommend improvements.
3. Reporting & Performance Tracking:
   • Generate daily, weekly, monthly, and yearly reports detailing:
   • Productivity percentages and changes over time.
   • Individual and team performance rankings.
   • Departmental comparisons.
   • Highlight standout performers and identify areas needing attention.
   • Present findings to management with clear, actionable insights.
4. Collaboration:
   • Work closely with team leads and management to address staffing gaps or underperformance.
   • Share insights and recommendations to improve team efficiency and productivity.
5. Anomaly Identification:
   • Identify unusual activity or anomalies, such as discrepancies in softphone usage or irregular patterns in monitored data.
   • Flag issues for management review and recommend corrective actions.

Qualifications:

• Experience in workforce analysis, data aggregation, or similar roles.
• Proficiency in ActivTrak and familiarity with payroll/timekeeping systems.
• Familiarity with softphone platforms like Zoom or RingCentral.
• Strong analytical skills with attention to detail.
• Advanced Excel skills or experience with reporting tools.
• Excellent English communication skills (written and verbal).
• Organized, detail-oriented, and ethical in handling sensitive data.
• Experience working with foreign clients, especially U.S.-based teams, is a plus.

Why Join CoreBridge Solutions?

• Competitive Pay: We offer competitive compensation with opportunities for skill enhancement.
• Professional Environment: Collaborate with established U.S.-based companies, gaining valuable experience across various industries.
• Remote Work Flexibility: Enjoy the benefits of working remotely from anywhere in the Philippines.
• Dynamic Work Culture: Join a vibrant and rewarding work environment that celebrates diversity and innovation.

Work Environment Notice

CoreBridge Solutions is dedicated to maintaining a productive, safe, and efficient work environment for all team members. To support this commitment, we use a live monitoring system during working hours. By applying for this position, you acknowledge and accept this monitoring process as part of your role. This system helps us ensure a supportive and effective work environment for everyone.

How to Apply
Ready to make an impact? Please fill out the application form and upload your CV in PDF format. We look forward to learning more about you and how you can contribute to our team.